Frequently Asked Questions

At Coastal Critter Carriers, we boast extensive experience in pet transportation. With decades of collective experience in truck driving and several years of operation, our team brings a wealth of expertise to every journey. You can trust us to handle your beloved pets with the utmost care and professionalism, ensuring a safe and comfortable transit experience.

We transport pets in modern, air-conditioned vans and use airline-industry standard crate designed to ensure their safety and comfort during transit. Whether it's a short trip within the local area or a longer journey interstate, we prioritise the well-being of your pets every step of the way.

We accept bookings for a wide range of pets, including dogs, cats, birds, rabbits, and other small animals. If you have any specific questions about whether we can accommodate your pet, please don't hesitate to contact us.

While we can accommodate most pets, there may be restrictions on the size or breed of animals we can transport due to safety or regulatory reasons. Please contact us to discuss your specific pet transportation needs, and we'll be happy to provide guidance and assistance.

During transit, you can expect your pet to be in safe hands. We will ensure that your pet receives the care and attention they deserve throughout the journey. You only need to bring your pet and any personal items, such as a blanket or comfort item. Please note that additional charges may apply for larger items.

Yes, Coastal Critter Carriers provides a comprehensive door-to-door pet transportation service. We understand the importance of convenience and comfort for both pets and owners, which is why we handle every aspect of the journey from the comfort of your home to the designated destination. Whether it's local or interstate travel, we ensure a seamless and stress-free experience by picking up your pet directly from your doorstep and delivering them safely to the desired location.

Absolutely! Coastal Critter Carriers offers airport drop-off and pick-up services for pets requiring airline transport. If your furry friend needs to catch a flight or is arriving at an airport, we will coordinate with airline staff to ensure a smooth transition. We'll handle all the logistics, from checking in your pet to ensuring they're comfortably settled in their travel crate. Whether it's a domestic or international flight, you can trust us to provide reliable and efficient airport transportation services for your pet's journey.

When booking our pet transportation services, we kindly ask that you provide us with accurate information about your pet's health and any special requirements they may have. This includes notifying us if your pet requires medication or has any pre-existing medical conditions. Additionally, we require proof of up-to-date vaccinations to ensure the health and safety of all passengers. At the time of pickup, please have your pet ready with any necessary medications. If there are any changes to your pet's health status leading up to the pickup date, please notify us as soon as possible so we can make appropriate accommodations. Your cooperation helps us ensure a safe and comfortable journey for all animals onboard.

Booking with Coastal Critter Carriers is easy! Simply fill out our online quote form with details about your pet and transportation needs. We will review your request and provide you with a customised quote promptly. Once you've accepted your quote, we'll be in contact to confirm times and details!

We recommend booking our services as early as possible to secure your preferred dates and ensure availability. Especially during peak seasons or holidays, it's best to book well in advance to avoid any last-minute issues.

Yes, for added security and peace of mind, we require signatures from the person responsible for the pet at both departure and arrival locations. This helps us ensure that your pet is safely handed over to the designated recipient.

Payment for our services will be invoiced before the trip commences. We offer convenient payment options to suit your needs, ensuring a seamless booking experience from start to finish.

Yes, we understand that plans can change. If you need to make changes to your booking, such as adjusting the pick-up or delivery dates, please contact us as soon as possible. We'll do our best to accommodate your request, depending on our availability and scheduling.

Stay informed about our upcoming travel dates by following us on Facebook and Instagram! We regularly post updates and announcements about our upcoming trips, including dates, destinations, and availability. By connecting with us on social media, you'll be the first to know about our travel plans and have the opportunity to book your pet's transportation in advance. Don't miss out – join our online community today and stay tuned for our next adventure!

At Coastal Critter Carriers, we prioritise the safety and well-being of your pets, providing reliable transportation services tailored to your needs. Have more questions? Feel free to reach out to us for assistance!